FAQ

Frequently Asked Questions

Shipping

How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping takes 5-10 business days. Express shipping (3-5 days) is available at checkout.

Do you offer free shipping?
Yes! Free standard shipping on all orders over $50.

Do you ship internationally?
Currently we ship to the United States only. International shipping coming soon!

Returns & Refunds

What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied, return the item in its original condition for a full refund.

How do I start a return?
Email us at support@shopreignus.com with your order number. We'll send you a prepaid return label.

When will I get my refund?
Refunds are processed within 3-5 business days after we receive your return.

Products

Are your products authentic?
Absolutely. We work directly with manufacturers and test every product ourselves before selling.

What if my item arrives damaged?
Contact us immediately with photos. We'll send a replacement at no cost.

Orders

Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placing. After that, we may have already shipped it!

I didn't receive a confirmation email?
Check your spam folder. If it's not there, email us and we'll resend it.

Contact

Still have questions? Email us at support@shopreignus.com - we typically respond within 24 hours!